Volume: 5, Issue: 1(2006)
pp. 81-96 DOI: 10.1142/S021964920600127X
|
|
Abstract |
Full Text (PDF, 1,546KB)
|
References
|
 |
| Title: |
Knowledge-Based Customisation and Management of E-Survey |
| Author(s): |
C. F. Cheung
Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong, ChinaK. F. Chu
Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong, China
|
| Abstract: |
Many organisations have their own methods for survey activities. It is difficult to design questionnaires, which is considered to be a time-consuming processes for conducting a survey. Due to ineffective sharing and the retention of knowledge, organisations spend much time and effort to study past cases and previous know-how for conducting the survey. As a result, this paper presents a knowledge-based system approach for the customisation and the management of E-survey activities. A prototype knowledge-based survey system is built and the capability of the system is demonstrated through a successful trial implementation in a manufacturing enterprise. |
| Keywords: |
Case-based reasoning; customisation; electronic business; e-survey; knowledge-based system; knowledge management
|
|
|
